Migrating from Oracle Simphony / Micros.
Simphony installs vary widely — some are cloud-based with EMC reporting access, others are on-premise with custom database structures, and many are managed by an Oracle reseller or your in-house IT team. This guide assumes some IT coordination, but our enterprise migration team handles the technical mapping.
Cloud POS systems like Foodics or Square have one tenant per account. Simphony is a configurable enterprise platform — your menu schema, revenue centers, and tax structures may have been customized when Oracle deployed it.
For a clean migration, our enterprise team works directly with whoever maintains your Simphony installation — usually your IT lead or your Oracle reseller. We've done this before with hotel groups and multi-property operators, so the playbook is well-established. The tradeoff for the extra coordination is a far cleaner migration: pricing tiers, multi-revenue-center setups, and complex modifier hierarchies all transfer correctly.
- Menu items + pricing tiers — including any time-of-day or day-of-week variations
- Modifier groups — condiments, prep instructions, sizing, and all linked condiment sets
- Revenue center configuration — restaurant, bar, room service, banquet, etc.
- Tax structure — multi-rate, percentage-on-item, and inclusive vs exclusive
- Discount and promotion library — comp types, manager-only discounts, package items
- Floor plan / table layouts — by revenue center if applicable
- (Optional) Employee structure — roles, classes, training levels
- (Optional) Guest profiles + loyalty data
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Submit your onboarding form
Start with the Shareabill onboarding form, choose "Oracle Simphony / Micros" as your current POS. You'll be assigned an enterprise migration specialist (different from the standard migration team — our enterprise specialists are familiar with EMC, MyMicros, and on-premise installs).
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Discovery call to scope your install
The first call (45 minutes) covers:
- Your Simphony deployment type — Simphony Cloud, Simphony Premise, or Standard / Essentials
- Whether you have direct EMC (Enterprise Management Console) access, or whether Oracle / a reseller manages it
- How many revenue centers and properties are in scope
- Whether you need MyMicros sales history exported alongside menu data
Bring your IT lead if you have one — even a 10-minute introduction helps us communicate directly with them later. If your Simphony is managed by a reseller (e.g. PixelPoint, Hospitality Industries, or a regional Oracle partner), let us know on the call. -
Authorize the export
You'll receive a short authorization document — this is what we send to Oracle / your reseller / your IT team to confirm we have permission to receive your data. It typically also covers DIFC DPL acknowledgments around guest data transfer.
Sign electronically (we use DocuSign-equivalent) and we forward to whoever needs it.
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IT or reseller runs the export
Depending on your Simphony deployment, this happens one of three ways:
Simphony CloudYour Oracle account team can export menu and configuration data via the Reports & Analytics module. We provide them a checklist of exactly which exports to run.
Simphony Premise (on-site)Your IT team or reseller runs database exports directly from the back-office server. We provide SQL queries for the relevant tables (menu_item_definition, menu_item_class, family_group, major_group, tax_class, etc).
Managed by resellerWe coordinate directly with your reseller — most have a standard data-extract process they run for outgoing customers. Expect 1–2 weeks of turnaround on their side.
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Files arrive at your secure portal
Whoever runs the export uploads the files directly to your Shareabill secure portal (we provide a unique upload link for IT / the reseller, separate from yours). Files are encrypted in transit and at rest. Standard formats we accept: SQL dumps, CSV, Excel, XML config files.
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We map Simphony schema to Shareabill
This is the heaviest step — and it's all on us. Simphony's data model is rich but specific: menu_item_definitions live in classes, classes belong to family_groups, family_groups roll up to major_groups, modifiers have weight definitions, condiment sets have minimum/maximum constraints, etc.
Our enterprise team has a tested mapping playbook for each of these. Expect 5–10 business days for the first pass.
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Validation pass with your team
We send you a side-by-side report:
- Total Simphony menu items vs. total imported into Shareabill
- Per-revenue-center item counts
- Modifier link integrity (every modifier has a parent item)
- Tax calculation spot-check on 20 representative items
- Any items flagged as ambiguous (price tier conflicts, missing categories, etc.)
We resolve flagged items together, usually in a 30-minute call.
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Phased cutover, not big-bang
For Simphony customers we strongly recommend a phased cutover: enable Shareabill QR ordering at 1–2 tables first for a week, validate that everything reconciles correctly with your Simphony reports, then expand. This catches edge cases (combo items, banquet pricing, comped checks) before they affect your full operation.
Do we need to replace Simphony entirely?
No. Most enterprise customers continue using Simphony as their core POS for traditional service (servers ringing in orders, complex check splitting, kitchen routing). Shareabill adds the QR ordering layer and bill-splitting on top — guests who scan the QR get a Shareabill experience, while servers continue to use Simphony for everything else. Reconciliation between the two is part of our integration scope.
What if our IT team / reseller is unresponsive?
It happens. Our enterprise specialist will work with you to escalate, including drafting communications to Oracle directly if needed. Under most service agreements (and definitely under DIFC DPL), you have a right to your own configuration and customer data — Oracle and resellers know this and typically respond once the right channel is engaged.
We have multiple properties — can you do them all at once?
Yes, but we recommend phasing. We migrate the data for all properties in parallel (saves time on the IT side), then go live property-by-property over a 2–4 week rollout. This isolates issues to one property at a time and lets your team build confidence.
Pricing — is enterprise migration extra?
Migration is included in your Shareabill onboarding regardless of POS complexity. The enterprise migration team is the same retainer-free white-glove service as our standard migration — it just takes longer because there's more to do.
Ready to start? Let's scope it together.
Submit your onboarding form and an enterprise migration specialist will reach out within 24 hours to schedule the discovery call. Bring your IT lead if you can.