Privacy Policy

1. Introduction

This Privacy Policy explains how NEW DIMENSION PAYMENTS PORTAL L.L.C, a company incorporated and registered with Dubai Economy and Tourism in Dubai, United Arab Emirates, having registration number 2027333, with its registered office at King Nikat Selik, Business Bay, Office No. 65-C1802, Dubai, United Arab Emirates (“Company”, “we”, “us”, or “our”) collects, uses, stores, shares, and otherwise processes personal data, usage information, and other information in connection with the ShareAbill mobile application, any related websites, software, content, tools, communications, and services we make available (together, the “Service”).

This Privacy Policy forms part of the Terms and Conditions applicable to the Service and should be read together with them.

This Privacy Policy applies to:

• Guests using the guest-facing functionality of the Service; and
• Restaurants and Restaurant personnel using the operational and restaurant-facing functionality of the Service.

By accessing or using the Service, you acknowledge that your information may be processed as described in this Privacy Policy.

2. Information we collect

Information from Guests

We may collect information provided directly by Guests, including:

• name, username, display name, or nickname;
• email address and phone number;
• account credentials and authentication information;
• order history and transaction information;
• loyalty-program participation and activity;
• reviews, ratings, comments, photos, videos, and other User Content;
• table, reservation, and Restaurant interaction information;
• preferences, favorites, and saved settings;
• support requests and communications; and
• other information voluntarily submitted through the Service.

Information from Restaurants and Restaurant personnel

We may collect information provided by Restaurants and Restaurant personnel, including:

• Restaurant name, branding, menus, and Restaurant Materials;
• business registration and licensing information;
• Restaurant staff EID details and photos;
• contact information for Restaurant owners, managers, employees, and authorized personnel;
• payment-settlement and transaction-related information;
• operational information, inventory records, scheduling information, timesheets, analytics, and reporting data;
• reservation and table-management information;
• communications with the Company; and
• other information submitted or generated through use of the Service.

3. Payment information

Payments made through the Service are processed by independent third-party Payment Providers.

We do not store full payment-card numbers or full payment credentials on our own systems.

We may receive limited payment-related information, such as:

• transaction identifiers;
• payment status;
• payment method type;
• settlement information; and
• fraud or chargeback indicators.

Payment processing may also be subject to the privacy policies and terms of the applicable Payment Providers.

4. Location information

Subject to your device settings and permissions, the Service may collect precise or approximate location information from your device.

Location information may be used for purposes including:

• verifying proximity to Restaurants;
• supporting order validation and operational integrity;
• preventing fraudulent, abusive, automated, or unauthorized activity;
• enabling location-dependent Service functionality;
• improving Restaurant and Guest experience; and
• security, fraud-prevention, and risk-management purposes.

Certain functionality of the Service may become unavailable or limited if location permissions are disabled.

The Company does not continuously track your real-time location outside the operation of relevant Service functionality.

5. AR Features and device permissions

Subject to your device settings and permissions, the Service may request access to:

• your device camera;
• photos or media library;
• location data;
• local storage; and
• related device functionality necessary to operate AR Features.

Photos, videos, screenshots, or other media created using AR Features may be stored locally on your device and may include branding elements, watermarks, usernames, or other Service-related identifiers.

You may disable certain permissions through your device settings, although some functionality may become unavailable or limited.

6. Automatically collected information

We may automatically collect certain technical and usage information, including:

• device type and identifiers;
• operating system and browser type;
• IP address and approximate location information;
• app version and device language;
• usage activity and interaction data;
• crash reports and diagnostics;
• session logs;
• analytics and performance data; and
• information relating to integrations, local systems, and synchronization events.

7. How we use information

We may use information collected through the Service for purposes including:

• operating, maintaining, and improving the Service;
• processing transactions and facilitating payment-related functionality;
• enabling Restaurant operations and Guest interactions;
• generating AR Features, stylized outputs, analytics, and visualizations;
• providing customer support;
• personalizing user experience;
• operating loyalty and promotional functionality;
• monitoring usage and performance;
• detecting fraud, abuse, chargebacks, unauthorized activity, and security incidents;
• enforcing our Terms and policies;
• complying with legal and regulatory obligations;
• communicating with Guests and Restaurants;
• conducting analytics, testing, troubleshooting, diagnostics, and product development;
• training, improving, and developing machine-learning, AI-assisted, and automated systems; and
• protecting the rights, safety, and security of the Company, users, Restaurants, Guests, Payment Providers, and third parties.

8. How information may be shared

We may share information:

• with Restaurants in connection with Guest orders, reservations, loyalty functionality, operational workflows, or customer support;
• with Guests in connection with reviews, Restaurant interactions, reservations, or Service functionality;
• with Payment Providers, financial institutions, payment-processing participants, and fraud-prevention providers;
• with cloud-service providers, hosting providers, analytics providers, infrastructure providers, customer-support providers, and technology vendors;
• with professional advisers, auditors, insurers, legal advisers, or corporate affiliates;
• where required by law, court order, legal process, regulator, municipality authority, or law-enforcement authority;
• in connection with mergers, acquisitions, restructurings, financings, or asset transfers; or
• where otherwise permitted or required by applicable law.

We may also use and share aggregated, anonymized, de-identified, statistical, operational, or ecosystem-level data that does not reasonably identify individuals.

9. Restaurant access to Guest information

Restaurants may receive limited Guest-related information necessary for Restaurant operations, including order fulfillment, reservations, customer support, complaint handling, and loyalty functionality.

Restaurants remain independently responsible for their own handling of Guest information and for complying with applicable privacy, marketing, consumer-protection, and data-protection laws.

The Company does not control how Restaurants independently use or process information outside the Service.

10. Local systems and offline functionality

Certain Restaurant-related functionality may optionally be installed or operated on local Restaurant-controlled systems, devices, or computers in order to support operational continuity or offline functionality.

Where local installations are used:

• certain information may temporarily reside on Restaurant-controlled systems;
• synchronization between local systems and cloud infrastructure may not always occur immediately;
• local storage, security, backups, access controls, and device management may be controlled by the Restaurant; and
• the Restaurant is responsible for the physical and technical security of Restaurant-controlled systems and local environments.

The Company does not guarantee uninterrupted synchronization, local-system availability, or recovery of locally stored information.

11. International transfers

Information processed through the Service may be stored, transferred, processed, or accessed in multiple jurisdictions, including jurisdictions outside your country of residence.

By using the Service, you acknowledge that information may be transferred to and processed in jurisdictions that may have different data-protection laws than your own jurisdiction.

12. Data retention

We retain information for as long as reasonably necessary for purposes including:

• operating the Service;
• maintaining business and operational records;
• fraud prevention and security;
• dispute handling and chargeback management;
• legal, tax, accounting, and regulatory compliance;
• backups and disaster recovery;
• enforcing our agreements and policies; and
• legitimate business and operational purposes.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

13. Security

We use commercially reasonable technical, organizational, and operational measures intended to help protect information processed through the Service.

However, no system, network, transmission method, cloud environment, local installation, or storage mechanism can be guaranteed to be completely secure, uninterrupted, or error-free.

14. Your rights and choices

Subject to applicable law, you may have rights to:

• access certain information relating to you;
• request correction of inaccurate information;
• request deletion of certain information;
• object to or restrict certain processing activities;
• withdraw certain permissions or consents; and
• opt out of certain marketing communications.

You may also manage certain permissions through your device settings, browser settings, or account settings.

Some requests may be limited where we are legally permitted or required to retain information.

15. Minors

The Service is not directed to minors where prohibited by applicable law.

We do not knowingly collect personal information from minors in violation of applicable law. If we become aware that personal information has been collected from a minor unlawfully, we may take reasonable steps to delete such information.

Restaurants remain independently responsible for compliance with age-restriction laws relating to alcohol, tobacco, shisha, and other regulated products.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions may be posted through the Service, website, application stores, dashboards, or other reasonable communication channels.

Your continued use of the Service following the effective date of an updated Privacy Policy constitutes acknowledgment of the updated Privacy Policy.

17. Contact us

If you have questions about this Privacy Policy or our privacy practices, you may contact us at:

• Company: New Dimension Payments Portal LLC
• Address: King Nikat Selik, Business Bay, Office No. 65-C1802, Dubai, United Arab Emirates
• Email: hello@shareabill.app