Terms & Conditions

1. Introduction

These Terms and Conditions (the “Terms”) govern your access to and use of the Shareabill mobile application, any related websites, software, content, tools, communications, and services we make available (together, the “Service”). By accessing or using the Service, creating an account, signing in, using guest mode where available, placing an order, submitting a review, or otherwise using the Service, you agree to be bound by these Terms.

2. Who we are

The Service is provided by NEW DIMENSION PAYMENTS PORTAL L.L.C, a company incorporated and registered with Dubai Economy and Tourism in Dubai, United Arab Emirates, having registration number 2027333, with its registered office at King Nikat Selik, Business Bay, Office No. 65-C1802, Dubai, United Arab Emirates (“Company”, “we”, “us”, or “our”).

You can contact us at hello@shareabill.app and +971 55 315 8478.

3. Guests and Restaurants

For the purposes of these Terms:

“Restaurant” means any restaurant, café, coffee shop, bar, lounge, food court vendor, fast food outlet, takeaway venue, bakery, dessert shop, street food vendor, catering venue, or any other establishment or venue that prepares, serves, sells, or offers food and/or beverages to customers, whether for dine-in, takeaway or otherwise.

“Guest” means any individual user of the Service who accesses or uses the Service to view menus, place or manage orders, make payments, split bills, leave tips, submit reviews, access loyalty features, use augmented reality features, or otherwise interact with a Restaurant through the Service.

4. The Service and our role

The Service constitutes a technology platform that enables Guests to discover and interact with Restaurants, access digital menus and related content, use AR Features and other digital features, initiate and manage restaurant-related transactions, make payments through integrated third-party payment infrastructure, access loyalty and promotional features, and submit reviews and other User Content.

Unless expressly stated otherwise by us in connection with a specific transaction, each Restaurant acts as an independent business and is solely responsible for its restaurant operations, menu items, food, beverages, pricing, availability, ingredient disclosures, allergen information, preparation, packaging, handling, hygiene, service quality, legal compliance, promotions, Restaurant Loyalty Programs, and all restaurant-related obligations and liabilities. Each Restaurant is the seller and merchant of record in respect of restaurant products and restaurant services made available through the Service.

The Company does not own, operate, manage, control, supervise, prepare, cook, manufacture, package, handle, deliver, or serve food or beverages and does not independently verify, monitor, inspect, endorse, or guarantee any Restaurant, Restaurant Materials, menu content, ingredient information, allergen disclosures, food quality, food safety, legality, availability, or restaurant services.

The Company acts solely as a technology platform and does not assume responsibility for any Restaurant products, restaurant conduct, restaurant representations, restaurant services, or restaurant-related transactions except as expressly stated in these Terms.

We do not guarantee that any Restaurant will remain available through the Service or continue participating in the Service.

5. Eligibility and adult-only use

You must be at least 18 years old and capable of entering into a legally binding agreement to use the Service.

The Service is for adults only. You may not create an account for another person without authority, create an account on behalf of a minor, or permit a minor to access or use the Service through your account.

By using the Service, you represent and warrant that you meet these requirements and that you are not prohibited from using the Service under applicable law.

6. Accounts and guest mode

You may be able to browse certain parts of the Service without creating an account. Guest mode may be limited and may not permit all features.

We may require an account, verified email address, phone verification, or both for certain features, including payments, storing preferences, loyalty participation, submitting reviews, or receiving transaction support.

You are responsible for all activities that occur through your account and for maintaining the confidentiality and security of your device, login credentials, and access to the verification code sent to your phone number or email address.

You must not:

• share your account or verification code;
• impersonate any person;
• create multiple accounts for abusive purposes;
• circumvent suspensions, bans, or technical restrictions; or
• use another person’s phone number or payment credentials without authorization.

We may require additional information, limit features, or suspend access where we reasonably consider it necessary to protect the Service, users, or third parties, subject to applicable law.

7. Social login and third-party identity services

The Service may support sign-in through third-party identity providers or social login services. If you choose such a method, you authorize us to receive certain information made available by that provider, which may include your name, email address, unique account identifier, profile image, authentication tokens, or similar account data.

Your use of any third-party identity provider is also subject to that provider’s terms and privacy practices. We are not responsible for any third-party identity provider or for downtime, errors, suspensions, or policy changes imposed by that provider.

You acknowledge that some providers may allow you to hide or relay your email address. It is your responsibility to ensure that you can receive important notices from us, including transaction, security, and account communications.

8. Restaurant transactions and merchant-of-record status

All food, beverages, restaurant products, and restaurant services made available through the Service are offered, sold, and provided solely by the relevant Restaurant. When you place an order, pay a bill, split a bill, leave a tip, or otherwise complete a transaction through the Service, you are entering into a transaction directly with the relevant Restaurant, and not with the Company, unless expressly stated otherwise at the time of payment.

Each Restaurant acts as an independent business and independent merchant of record and is solely responsible for:

• all menu content, item descriptions, pricing, availability, images, ingredient disclosures, nutritional information, allergen warnings, customization options, and other restaurant-provided information;
• the preparation, quality, safety, legality, fitness, packaging, handling, and service of food, beverages, and restaurant products;
• compliance with applicable food safety, health, consumer protection, labeling, and regulatory requirements;
• fulfillment of orders and restaurant services;
• any restaurant representations, warranties, guarantees, promotions, or loyalty programs;
• handling complaints relating to food, beverages, restaurant services, preparation quality, allergens, hygiene, delays, availability, or customer experience;
• determining and issuing refunds, replacements, credits, or adjustments relating to restaurant products or services, subject to applicable law.

We do not verify, monitor, inspect, endorse, guarantee, or assume responsibility for any Restaurant, restaurant content, menu information, allergen disclosures, ingredient accuracy, food quality, food safety, portion sizes, pricing, availability, service quality, or compliance with applicable laws.

Any communications support, payment facilitation, transaction processing coordination, refund processing assistance, customer support intake, dispute handling assistance, transaction records, loyalty processing, or other operational support provided by us is performed solely as a technology and administrative convenience and does not create any partnership, joint venture, agency, employment, franchise, fiduciary, representative, or other similar relationship between us and any Restaurant, and does not change the Restaurant’s status as the sole seller and merchant of record in respect of restaurant transactions.

To the maximum extent permitted by applicable law, we are not responsible for any allergic reaction, food intolerance, illness, injury, dissatisfaction, or other consequence arising from any food, beverage, ingredient, allergen information, menu information, or Restaurant conduct.

9. Payments

The Service may provide Guests with a technical functionality allowing them to pay Restaurants for restaurant goods and services through a third-party payment infrastructure integrated into the Service.

All payment transactions are processed by independent third-party payment processor(s) and financial partner(s) designated by us from time to time (the “Payment Provider”). We do not process payment transactions, provide payment services, issue electronic money, operate as a bank, financial institution, money transmitter, or payment intermediary, or act as a merchant of record in relation to Restaurant transactions.

By initiating a payment through the Service, you authorize the applicable Payment Provider to process your payment transaction in accordance with:

• these Terms;
• the applicable Payment Provider terms and policies;
• the rules and requirements of your payment method issuer; and
• applicable law.

Your use of payment services made available through the Service may be subject to separate terms, conditions, privacy notices, fees, and policies imposed by the applicable Payment Provider, card issuer, digital wallet provider, or financial institution. We are not responsible for the services, acts, omissions, security practices, processing decisions, transaction failures, delays, reversals, or performance of any Payment Provider or other third-party financial service provider.

We do not store payment card details or other sensitive payment credentials on our own systems unless expressly stated otherwise. Payment credentials may instead be securely processed, tokenized, or stored by the applicable Payment Provider in accordance with its own technical and regulatory standards.

You must provide a valid payment method authorized for your use and ensure that your payment information remains accurate and current. You are solely responsible for ensuring that sufficient funds, credit, or payment authorization are available to complete transactions initiated by you.

Certain payment transactions may involve bill adjustments, split bill allocations, gratuities, reversals, or refund processing depending on the functionality used, the Restaurant’s settings, or the Payment Provider’s requirements.

We and/or the applicable Payment Provider may decline, suspend, reverse, cancel, or refuse to process transactions where:

• payment authorization fails;
• the Restaurant rejects, modifies, or cancels the transaction;
• the transaction appears fraudulent, unauthorized, suspicious, abusive, or unlawful;
• the transaction violates these Terms, Payment Provider requirements, card network rules, or applicable law;
• the applicable Payment Provider, financial institution, or payment method issuer requests or requires reversal, suspension, or cancellation; or
• technical, operational, compliance, or security issues arise.

We do not guarantee that any payment transaction will be completed, authorized, or successfully processed and shall not be liable for any payment failures, banking errors, processor downtime, chargebacks, issuer decisions, processing delays, currency conversion issues, or other payment-related issues outside our reasonable control.

10. Fees

In addition to the Restaurant’s item prices, the Service may charge a separate Service and Processing Fee. When applicable, the Service and Processing Fee will be shown to you before you confirm payment.

The Service and Processing Fee is a fee for Service-enabled payment and transaction functionality, which may include digital order handling, facilitating technical payment-related functionality, operation and maintenance of the Service, and related Service functions.

Except where required by applicable law or expressly stated otherwise in these Terms, the Service and Processing Fee is generally non-refundable once payment processing has begun or the relevant Service functionality has been provided, except where:

• the order or transaction was not fulfilled at all;
• the authorization was not captured and should be released;
• the fee was charged in duplicate;
• the fee was charged due to error confirmed by us;
• the payment was confirmed as unauthorized; or
• a refund of the fee is otherwise required by law.

11. Tips and gratuities

Any tip or gratuity shown in the Service is optional unless expressly required by applicable law and clearly disclosed before you confirm payment.

Suggested tip amounts, if displayed, are convenience suggestions only. No gratuity is added automatically unless clearly disclosed and affirmatively selected by you or otherwise lawfully required and disclosed.

12. Currency, taxes, and receipts

Prices and fees will be displayed in the currency shown at checkout. Any applicable taxes or legally required amounts will be displayed as required by applicable law.

You consent to receiving transaction confirmations, receipts, and other payment-related notices electronically.

13. Refunds, cancellations, and reversals

Restaurants are generally responsible for deciding restaurant-related refunds, including refunds relating to food, service quality, missing items, incorrect preparation, wait times, and similar restaurant-performance issues, except where the issue was caused solely by us.

You must raise any issue relating to food, beverages, restaurant service, order accuracy, preparation, delays, hygiene, allergens, or customer experience directly with the relevant Restaurant. We may, but are not obligated to, assist with communications or technical refund processing.

We may, in our discretion, facilitate refunds, credits, or adjustments on behalf of the Restaurant or where we determine that an issue caused by us.

Refunds may be full or partial, where supported by the applicable payment method and Payment Provider.

A refund request does not guarantee refund approval. Timing of the receipt of refunded funds depends on the payment method, issuer, and payment service provider.

14. Chargebacks, disputes, and fraud

If you dispute a transaction with your bank, card issuer, or payment provider, the Restaurant, we, or both may respond to the dispute as permitted by applicable rules and law.

We may investigate disputed transactions and may request documents, screenshots, communications, receipts, visit history, identity verification, or other evidence from you.

You agree that we may, where reasonably necessary to investigate or address a disputed, fraudulent, or abusive transaction:

• suspend access to some or all Service functionality;
• restrict payment features, reviews, or promotions;
• refuse future orders, payments, or redemptions;
• share relevant transaction information with the Restaurant, payment processor, issuer, card network, law-enforcement authority, or regulator, to the extent permitted by law and our Privacy Policy.

The Company may assist in responding to chargebacks or disputes, but does not guarantee any particular outcome.

15. Restaurant loyalty programs

The Service may provide you with technical access to loyalty programs, rewards systems, discounts, promotional campaigns, benefits, or similar incentive programs independently offered, operated, or managed by Restaurants (“Restaurant Loyalty Programs”).

Restaurant Loyalty Programs are created, controlled, administered, and determined solely by the applicable Restaurant. We do not create, own, sponsor, operate, manage, administer, verify, endorse, or guarantee any Restaurant Loyalty Program and are not responsible for:

• the availability, continuation, modification, suspension, or termination of any Restaurant Loyalty Program;
• the accrual, calculation, expiration, forfeiture, redemption, or value of any restaurant-issued points, rewards, discounts, credits, vouchers, perks, or benefits;
• eligibility criteria, redemption conditions, restrictions, exclusions, or limitations imposed by Restaurants;
• the honoring, fulfillment, or refusal of any Restaurant Loyalty Program benefit;
• any representations, statements, advertisements, promotions, or commitments made by Restaurants in relation to Restaurant Loyalty Programs.

Any Restaurant Loyalty Program is subject solely to the policies, rules, terms, conditions, and decisions of the applicable Restaurant, which may be modified, suspended, restricted, or terminated by the Restaurant at any time without notice, subject to applicable law.

The Service may display, synchronize, process, transmit, or facilitate certain Restaurant Loyalty Program information or functionality as a technical convenience only. Such technical facilitation does not make us a provider, issuer, administrator, guarantor, sponsor, or fiduciary of any Restaurant Loyalty Program.

To the maximum extent permitted by applicable law, we shall not be liable for any losses, expired rewards, denied redemptions, inaccuracies, interruptions, cancellations, unavailability, technical errors, or disputes relating to any Restaurant Loyalty Program.

16. Reviews and user content

The Service may allow you to submit reviews, ratings, comments, profile information, photos, videos, and other content (“User Content”).

You remain the owner of your User Content. However, by submitting User Content through the Service, you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable, perpetual, irrevocable license to host, store, reproduce, display, publish, moderate, process, adapt, translate, analyze, distribute, and otherwise use such User Content for operating, improving, securing, developing, promoting, and enforcing rights relating to the Service, subject to applicable law.

You are solely responsible for your User Content and represent and warrant that:

• you own or control all rights necessary to submit the User Content;
• your User Content is lawful and does not violate any applicable law or third-party right;
• any reviews or ratings submitted by you are based on your own genuine experience;
• your User Content is not false, misleading, defamatory, abusive, discriminatory, fraudulent, infringing, or otherwise unlawful; and
• your User Content does not contain personal data of another person without appropriate authorization or legal basis.

We may, but are not obligated to, monitor, review, pre-screen, moderate, remove, suppress, restrict, edit for formatting or technical purposes, or refuse to publish any User Content at its sole discretion and without notice.

Restaurants may display reviews and ratings within the Service and related in-Service Restaurant interfaces. Any use of reviews or User Content by a Restaurant outside the Service may require separate permission or consent where required by applicable law.

We do not endorse, verify, or guarantee the accuracy, authenticity, reliability, or legality of any User Content.

17. Augmented reality features

The Service may include augmented reality, hologram, 3D visualization, rendering, or similar digital visualization features (“AR Features”) that allow you to view, interact with, capture, record, save, and share digital visualizations of restaurant items for entertainment and visualization purposes only.

Use of certain AR Features may require you to grant the Service access to your device features or permissions, including your camera, photo gallery, storage, microphone, or media library. You may manage such permissions through your device settings, but certain functionality may not operate properly without the required permissions.

You may use AR Features and related generated visualizations for your own personal, non-commercial use only. Subject to these Terms, you may capture screenshots, photos, or videos of AR Features and share them through social media or other personal channels. Certain shared content may automatically include Service branding, watermarks, usernames, restaurant identifiers, or other Service-related markers.

AR Features are generated digital visualizations only and may not accurately reflect actual food items, including their appearance, size, proportions, colors, textures, ingredients, plating, portion size, presentation, or other characteristics. Actual restaurant items may differ materially from AR visualizations.

The Service does not guarantee the accuracy, realism, availability, quality, performance, compatibility, or uninterrupted operation of any AR Features and shall not be liable for any dissatisfaction, inaccuracies, technical issues, device incompatibility, visual discrepancies, or reliance placed on AR-generated content.

You may not:

• copy, extract, scrape, reverse engineer, commercially exploit, or redistribute AR Features except as expressly permitted by these Terms;
• use AR Features in a misleading, unlawful, harmful, infringing, or deceptive manner;
• interfere with or attempt to bypass technical protections, watermarks, attribution systems, or security measures relating to AR Features; or
• use AR Features for AI training, machine learning datasets, automated extraction, or similar purposes without the Company’s prior written consent.

18. Review moderation rights

We may, at any time and in our sole discretion, screen, hide, rank, de-rank, decline to publish, restrict, remove, or moderate User Content.

We may also make limited, non-material edits to User Content for operational reasons, including formatting, spelling, profanity filtering, translation, length constraints, removal of personal data, or compliance with law, safety standards, or Service guidelines. We will not intentionally make non-consensual material edits that change the substance of your opinion.

We are not obligated to publish any review or other User Content and are not required to provide a reason for removal, moderation, de-ranking, or non-publication.

19. Intellectual property

Restaurants retain ownership of their names, logos, trademarks, menu information, photos, branding materials, descriptions, and other restaurant-provided content made available through the Service (“Restaurant Materials”).

Guests retain ownership of their User Content.

We and our licensors retain all rights, title, and interest in and to the Service and all related technology, software, source code, object code, interfaces, workflows, databases, designs, layouts, graphics, visual interfaces, features, functionality, compilations, Service metadata, system architecture, trademarks, branding, and other intellectual property forming part of or relating to the Service, excluding Restaurant Materials and User Content.

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your personal, lawful, and non-commercial use.

Except as expressly permitted by these Terms or applicable law, you may not:

• copy, reproduce, modify, distribute, publish, republish, transmit, display, perform, scrape, extract, mirror, frame, decompile, reverse engineer, disassemble, adapt, translate, create derivative works from, sell, license, sublicense, commercially exploit, or otherwise use any part of the Service;
• use any automated means, bots, crawlers, scraping tools, AI systems, data mining tools, or similar technologies to access, monitor, extract, index, train on, or collect data or content from the Service;
• interfere with, bypass, disable, damage, or compromise any technical protections, security features, attribution mechanisms, or access controls of the Service; or
• use the Service or any content made available through the Service in any unlawful, infringing, misleading, fraudulent, abusive, or unauthorized manner.

20. Prohibited conduct

You must not, directly or indirectly:

• use the Service in any unlawful, fraudulent, deceptive, abusive, harmful, unauthorized, or commercially exploitative manner;
• access or use another person’s account, identity, credentials, payment method, loyalty account, or information without proper authorization;
• submit false, fake, manipulated, misleading, coordinated, incentivized, or non-genuine reviews, ratings, feedback, or User Content, or otherwise attempt to artificially influence reviews, rankings, ratings, reputation metrics, or Service activity;
• interfere with, disrupt, manipulate, bypass, impair, damage, overburden, or compromise the integrity, operation, security, availability, functionality, or performance of the Service or any connected systems, networks, payment flows, loyalty features, integrations, or security measures;
• attempt to obtain refunds, loyalty benefits, promotional advantages, credits, discounts, rewards, or other benefits through bad-faith conduct, abuse, chargebacks, disputes, duplicate accounts, manipulation, fraud, or unauthorized activity;
• upload, submit, transmit, distribute, store, or otherwise make available any content that is unlawful, infringing, defamatory, discriminatory, hateful, harassing, abusive, obscene, misleading, fraudulent, invasive of privacy, or otherwise objectionable;
• scrape, crawl, harvest, extract, copy, mirror, frame, benchmark, index, monitor, data-mine, or otherwise collect data, content, or information from the Service by automated or manual means without our prior written consent;
• use bots, scripts, crawlers, automation tools, artificial intelligence systems, machine learning tools, or similar technologies to access, interact with, monitor, extract, reproduce, train on, or interfere with the Service or any content made available through the Service;
• reverse engineer, decompile, disassemble, probe, test, scan, circumvent, or attempt to bypass any technical restrictions, attribution systems, access controls, security protections, or authentication mechanisms of the Service;
• introduce viruses, malware, malicious code, harmful technology, or any material intended to damage, intercept, disrupt, or gain unauthorized access to the Service or related systems;
• impersonate any person or entity, misrepresent your affiliation, or otherwise engage in deceptive or misleading conduct;
• use the Service or any content made available through the Service in a manner that may damage, disable, interfere with, overburden, negatively affect, or expose to liability the Company, any Restaurant, any user, any Payment Provider, or any third party; or
• encourage, facilitate, permit, or assist any third party to do any of the foregoing.

We reserve the right, at any time and without notice, to investigate suspected violations of this section and to suspend, restrict, terminate, or block access to the Service or any account, remove content, reverse benefits, or take any other action we consider appropriate.

21. Sanctions and prohibited jurisdictions

You must not use the Service if you are subject to sanctions, located in a prohibited jurisdiction, or otherwise restricted from using the Service under applicable law or payment network rules.

22. Account deletion

Where account functionality is available, you may request deletion of your account through the deletion tools made available within the Service.

Deletion of your account may result in the loss of access to certain features, transaction history, loyalty benefits, preferences, saved settings, or other account-related functionality associated with the deleted account.

Account deletion does not necessarily result in the immediate or complete removal of all associated information. We may retain, archive, preserve, or continue to process certain information where reasonably necessary or permitted for:

• legal, regulatory, tax, accounting, audit, or compliance purposes;
• fraud prevention, security monitoring, abuse detection, or risk management;
• dispute resolution, investigations, chargeback handling, or enforcement of these Terms;
• maintaining transaction records and operational integrity;
• backup, disaster recovery, business continuity, logging, or system integrity purposes; or
• compliance with requests from courts, regulators, law enforcement authorities, Payment Providers, financial institutions, or other competent authorities.

Certain information may also remain visible or retained where it has been shared with Restaurants, included in transaction records, incorporated into aggregated or anonymized datasets, or retained as part of operational, legal, or security records.

We may anonymize, aggregate, de-identify, or otherwise retain information that no longer identifies you personally following account deletion.

Deletion requests may take a reasonable period of time to process and may be subject to identity verification, security checks, legal restrictions, technical limitations, or pending disputes, investigations, transactions, or obligations.

Additional information regarding data retention and deletion practices is set out in the Privacy Policy.

23. Availability, suspension, and changes to the Service

The Service is provided on a dynamic and evolving basis. We may, at any time and without prior notice, add, remove, modify, suspend, limit, discontinue, replace, restrict, update, redesign, or otherwise change any part of the Service, including any feature, functionality, interface, workflow, integration, Restaurant listing, menu display, payment functionality, review functionality, loyalty functionality, AR Features, user experience flow, or technical capability.

The Company does not guarantee that the Service, or any part of the Service, will always be available, uninterrupted, error-free, secure, compatible, accurate, or maintained in any particular form or version.

From time to time, the Service may include beta, pilot, experimental, test, pre-release, limited-access, or evolving features that may be incomplete, unstable, modified, interrupted, or removed without notice.

We may perform maintenance, upgrades, patches, repairs, configuration changes, infrastructure migrations, security measures, or emergency interventions that may temporarily affect the availability or functionality of the Service.

We may suspend, restrict, limit, disable, or terminate your access to all or any part of the Service immediately, with or without notice, where we reasonably determine, suspect, or believe that:

• you have violated these Terms or any applicable law;
• your use of the Service creates fraud, security, operational, financial, legal, compliance, reputational, or chargeback risk;
• your conduct may harm the Service, the Company, any Restaurant, any Payment Provider, other users, or any third party;
• your account, activity, payment behavior, device activity, or User Content appears suspicious, abusive, unauthorized, deceptive, unlawful, or inconsistent with legitimate use;
• suspension is necessary to investigate complaints, disputes, chargebacks, security incidents, or suspected misconduct;
• a Restaurant, Payment Provider, regulator, court, law enforcement authority, governmental authority, card network, financial institution, or third-party service provider requests, requires, recommends, or reasonably expects us to do so; or
• the Company determines that continued access creates technical, operational, commercial, or legal risk.

We shall not be liable for any loss of access, unavailability, interruption, deletion of content, suspension of features, failed transactions, loss of rewards, inability to access Restaurants, or other consequences arising from any modification, restriction, suspension, interruption, degradation, or discontinuation of the Service or any part thereof.

24. Disclaimers

The Service constitutes a technology platform made available on an “as is,” “as available”, “with all faults”, and “as implemented” basis to the maximum extent permitted by applicable law.

Your use of the Service is at your own risk and discretion.

To the maximum extent permitted by applicable law, the Company and its affiliates, licensors, service providers, contractors, officers, employees, representatives, agents, and partners expressly disclaim all representations, warranties, guarantees, conditions, undertakings, and obligations of any kind, whether express, implied, statutory, collateral, or otherwise, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, quiet enjoyment, availability, compatibility, accuracy, reliability, non-infringement, security, uninterrupted operation, or freedom from defects, viruses, harmful code, or errors.

Without limitation, the Company does not represent, warrant, or guarantee that:

• the Service or any part thereof will always be available, uninterrupted, secure, accurate, complete, timely, compatible, or error-free;
• any Restaurant information, menus, prices, photos, descriptions, ingredients, allergen disclosures, nutritional information, availability, ratings, reviews, promotions, loyalty benefits, or other Restaurant Materials are accurate, complete, current, reliable, or suitable for your needs;
• any AR Features, visualizations, holograms, renderings, images, or digital representations will accurately reflect actual restaurant items, including their size, appearance, texture, color, plating, composition, ingredients, portion size, or presentation;
• any Restaurant, Payment Provider, third-party integration, network, device, or external service will operate properly or remain continuously available;
• any transaction, payment, authorization, refund, loyalty benefit, reward, review, reservation, or restaurant interaction will be successfully completed, honored, processed, or fulfilled;
• any Restaurant products or services will meet your expectations or comply with your preferences, dietary requirements, allergies, health considerations, or personal standards; or
• the Service will prevent fraud, unauthorized activity, payment disputes, account misuse, technical failures, or third-party misconduct.

The Company does not prepare, manufacture, package, handle, inspect, verify, endorse, monitor, supervise, control, or guarantee any food, beverages, restaurant products, restaurant services, Restaurant Loyalty Programs, Restaurant Materials, or Restaurant conduct.

Restaurants are solely responsible for all ingredients, allergens, dietary disclosures, nutritional information, food preparation, food safety, hygiene, legality, quality, and restaurant services. You are solely responsible for exercising independent judgment and for directly informing the relevant Restaurant of any allergies, intolerances, sensitivities, dietary restrictions, or medical conditions before consuming any food or beverage.

The Company is not responsible for any acts, omissions, errors, misconduct, failures, delays, injuries, illnesses, allergic reactions, food safety incidents, inaccuracies, payment issues, technical failures, service interruptions, or other conduct arising from or relating to any Restaurant, Payment Provider, third-party provider, device manufacturer, network operator, or external service.

No oral or written information, support, communication, recommendation, guidance, or statement provided by the Company or through the Service shall create any warranty, representation, guarantee, or assumption of liability unless expressly stated in these Terms.

25. Limitation of liability

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

Subject to the foregoing and to the maximum extent permitted by applicable law, the Company and its affiliates, licensors, service providers, contractors, officers, employees, representatives, agents, and partners shall not be liable for any indirect, incidental, consequential, exemplary, punitive, special, reliance, or economic losses or damages of any kind, whether foreseeable or unforeseeable, including any:

• loss of profits, revenue, business, goodwill, opportunity, reputation, anticipated savings, or use;
• loss, corruption, interception, or unavailability of data, content, or accounts;
• payment failures, declined transactions, chargebacks, banking fees, overdraft fees, currency conversion losses, or payment-method unavailability;
• restaurant-related losses, dissatisfaction, delays, cancellations, inaccuracies, food issues, allergen incidents, or service failures;
• device failures, system outages, network interruptions, malware incidents, cyber events, or interoperability issues; or
• other commercial, personal, financial, reputational, or intangible losses arising out of or relating to the Service,

even if advised of the possibility of such losses or if any remedy fails of its essential purpose.

To the maximum extent permitted by applicable law, the total aggregate liability of the Company arising out of or relating to the Service or these Terms shall not exceed the lower of:

• AED 500; or
• the total amount, if any, actually received by the Company directly from you through the Service during the twelve (12) months immediately preceding the event giving rise to the claim.

You acknowledge and agree that:

• the limitations and exclusions in these Terms are a fundamental basis of the agreement between you and the Company;
• the Company would not make the Service available on the same commercial terms without such limitations; and
• the allocation of risk set out in these Terms is reasonable in light of the nature of the Service.

26. Indemnity

To the maximum extent permitted by applicable law, you agree to indemnify, defend, reimburse, and hold harmless the Company and its affiliates, licensors, service providers, Payment Providers, contractors, Restaurants, partners, officers, directors, employees, representatives, agents, successors, and assigns (collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, proceedings, investigations, complaints, disputes, liabilities, losses, damages, judgments, settlements, penalties, fines, costs, expenses, and fees of any kind, including reasonable legal fees and professional costs, arising out of or relating to:

• your access to, use of, misuse of, or inability to use the Service;
• your breach or alleged breach of these Terms or any applicable law, regulation, card-network rule, or third-party policy;
• your User Content, reviews, ratings, photos, videos, comments, or other materials submitted, uploaded, shared, transmitted, or made available by you;
• your infringement, misappropriation, or violation of any intellectual property right, privacy right, publicity right, confidentiality obligation, or other third-party right;
• your interactions, disputes, transactions, communications, or conduct involving any Restaurant, Payment Provider, user, or third party;
• your use of payment functionality, split billing, gratuities, loyalty features, reviews, AR Features, or any other functionality made available through the Service;
• any fraudulent, deceptive, abusive, unauthorized, unlawful, or bad-faith activity connected to your account or use of the Service, including chargebacks, payment disputes, refund abuse, fake reviews, loyalty manipulation, or unauthorized payment activity;
• any allegation that your conduct, User Content, or use of the Service caused damage, loss, injury, illness, allergic reaction, data breach, reputational harm, or other harm to any person or entity;
• your violation of any rights, policies, or requirements of any Restaurant, Payment Provider, payment method issuer, regulator, governmental authority, or third party; or
• any taxes, duties, penalties, assessments, or governmental charges arising from your use of the Service or transactions conducted by you.

The Company reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate fully with the Company in the defense or settlement of any such matter.

The Company may seek injunctive, equitable, or other non-monetary relief in connection with any actual or threatened breach of these Terms without the requirement to post bond or prove damages.

Your indemnification obligations shall survive suspension, termination, deletion of your account, or cessation of your use of the Service.

27. Changes to these Terms

The Company may modify, amend, update, supplement, replace, or otherwise change these Terms at any time and in its sole discretion.

Where reasonably practicable, we may notify you of material changes by in-app notice, email, push notification, website posting, or another reasonable method. Unless otherwise stated by us, updated Terms become effective when posted. The Company is not obligated to provide individualized notice of every update.

Unless otherwise stated by the Company, updated Terms become effective immediately upon posting or publication.

You are responsible for regularly reviewing the Terms and remaining informed of any updates or modifications. Your continued access to or use of the Service following the effective date of updated Terms constitutes your binding acceptance of the revised Terms.

If you do not agree to any updated Terms, you must immediately stop using the Service and, where applicable, delete or close your account.

Notwithstanding the foregoing, the Company may implement immediate changes to these Terms without prior notice where reasonably necessary for:

• legal or regulatory compliance;
• fraud prevention, abuse prevention, or security purposes;
• protection of the Company, Restaurants, Payment Providers, users, or third parties;
• technical, operational, or infrastructure changes;
• introduction, modification, suspension, or discontinuation of features or integrations; or
• changes relating to payment processing, risk management, or third-party service providers.

The Company shall not be liable for any loss, inconvenience, interruption, or consequence arising from modifications to these Terms or your failure to review updated Terms.

28. Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, store, share, and protect your personal data.

29. Governing law and dispute resolution

Governing law

These Terms and any dispute, claim, controversy, proceeding, or non-contractual obligation arising out of or in connection with these Terms or the Service shall be governed by and construed in accordance with the laws of England and Wales.

Informal dispute resolution

Before commencing arbitration or court proceedings, the complaining party must first send the other party a written notice of dispute describing in reasonable detail:

• the nature of the dispute;
• the factual and legal basis of the claim;
• the relief sought; and
• any relevant account, transaction, or supporting information.

The parties shall then attempt in good faith to resolve the dispute informally for a period of thirty (30) days following receipt of the notice of dispute.

Completion of the informal dispute process described above shall be a condition precedent to commencing arbitration or court proceedings, except where urgent interim, injunctive, conservatory, or equivalent relief is sought.

To the fullest extent permitted by applicable law, any applicable limitation period shall be suspended during the pendency of the informal dispute resolution process.

Arbitration

Subject to the mandatory-law carve-outs below, any dispute, controversy, claim, or disagreement arising out of or relating to these Terms, the Service, any use of the Service, any payment transaction, any Restaurant interaction, or the existence, validity, interpretation, performance, breach, enforcement, or termination of the foregoing, including any non-contractual, statutory, tort, equitable, regulatory, consumer, or other claim, shall be finally resolved by arbitration administered by the Dubai International Arbitration Centre (“DIAC”) in accordance with the DIAC Arbitration Rules in force at the time the arbitration is commenced, which Rules are deemed incorporated into this clause.

Seat, language, and tribunal

The seat (legal place) of arbitration shall be the DIFC, Dubai, United Arab Emirates. The language of the arbitration shall be English. The arbitral tribunal shall consist of one arbitrator.

Individual proceedings only

To the fullest extent permitted by applicable law, all claims and proceedings must be brought solely in an individual capacity and not as a claimant, plaintiff, class member, representative claimant, private attorney general, or participant in any class, collective, coordinated, consolidated, group, mass, or representative proceeding, whether in arbitration, court, or otherwise.

Interim relief and mandatory-law carve-outs

Nothing in these Terms prevents either party from seeking interim, conservatory, injunctive, emergency, or equivalent urgent relief from any court of competent jurisdiction, including the DIFC Courts.

Nothing in these Terms excludes, restricts, or limits any protection, remedy, or right that applicable mandatory consumer law does not permit to be waived, limited, or subjected exclusively to arbitration.

Confidentiality

The parties shall keep confidential the existence, subject matter, content, and outcome of any dispute, informal resolution process, arbitration, award, or settlement, except to the extent disclosure is:

• required by applicable law, regulation, court order, or regulatory authority;
• reasonably necessary to enforce, challenge, recognize, or execute an arbitral award or legal right; or
• reasonably required for legal, accounting, insurance, audit, funding, financing, or professional advisory purposes, subject to appropriate confidentiality obligations.

30. Severability

If any provision of this dispute resolution section is found unlawful, invalid, or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect to the fullest extent permitted by applicable law.

To the extent permitted by applicable law, if the restriction on class, collective, consolidated, coordinated, mass, or representative proceedings is found unenforceable with respect to a particular claim or remedy, then that claim or remedy shall be severed and litigated in a court of competent jurisdiction, and the remaining claims shall continue to be resolved exclusively in accordance with this dispute resolution section.

31. Language

These Terms may be translated into other languages for convenience only.

Unless otherwise required by applicable mandatory law, the English-language version of these Terms shall prevail in the event of any conflict, inconsistency, ambiguity, or discrepancy between the English version and any translated version.

32. Electronic contracting and communications

You agree that these Terms constitute an electronic contract and that your electronic acceptance is legally binding.

You consent to receive communications from us electronically, including notices, disclosures, updates, and records relating to the Service, payments, disputes, and these Terms.

33. Miscellaneous

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

Headings are for convenience only and do not affect interpretation.

Our failure to enforce any provision is not a waiver.

You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms, in whole or in part, to an affiliate, successor, acquirer, or as part of a restructuring, merger, sale, or transfer of assets.

These Terms, together with any incorporated policies and any additional terms applicable to particular features, form the entire agreement between you and us regarding the Service.

Except as expressly stated in the Apple-specific clause below, no third party has any right to enforce these Terms.

34. Apple-specific terms

If you access the Service through an iOS application:

• these Terms are concluded solely between you and us, and not with Apple Inc. or any of its affiliates (“Apple”);
• we, and not Apple, are solely responsible for the iOS application and its content, operation, maintenance, and support;
• your license to use the iOS application is limited to a non-transferable license to use it on Apple-branded products that you own or control, as permitted by the applicable usage rules;
• Apple has no obligation whatsoever to furnish any maintenance or support services for the iOS application;
• to the maximum extent permitted by applicable law, Apple has no warranty obligation whatsoever with respect to the iOS application;
• we, and not Apple, are responsible for addressing any claims by you or any third party relating to the iOS application or your possession and/or use of it, including product-liability claims, claims that the iOS application fails to conform to legal or regulatory requirements, and claims arising under consumer protection, privacy, or similar laws;
• in the event of any third-party claim that the iOS application or your possession and use of it infringes that third party’s intellectual property rights, we, and not Apple, are solely responsible for the investigation, defense, settlement, and discharge of that claim;
• you represent and warrant that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government list of prohibited or restricted parties;
• you must comply with any applicable third-party terms of agreement when using the iOS application; and
• Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

35. Google Play-specific terms

If you access or download the Service through an Android application distributed via Google Play, you acknowledge and agree that these Terms are concluded solely between you and us, and not with Google LLC or any of its affiliates (“Google”). We, and not Google, are solely responsible for the Service, including its operation, maintenance, support, and content. Google has no obligation whatsoever to provide maintenance, support, or other services in relation to the Service, and any claims, complaints, liabilities, or disputes relating to the Service shall be resolved solely between you and us, except as otherwise required under applicable law.